Terms & Conditions

Pricing and Ordering

Online prices are inclusive of GST.

An Order confirmation will be sent to you in acknowledgement of receipt of your Order. Your online order will be processed manually by one of our team members, meaning no funds will be automatically withdrawn from your account. Should a product’s lead time differ from what is shown on the listing, a team member will contact you to confirm the lead time is acceptable before processing the order. 

Shipping charges are calculated at checkout. Order processing occurs Mon-Fri (not including Public Holidays and our annual Christmas Break). 

While we try our best to fulfil all Orders, your receipt of an electronic or other form of order confirmation does not imply our acceptance of your order, nor does it constitute an offer to sell on our part. Creative Lighting Solutions reserves the right to accept, reject or cancel an Order in our absolute discretion, and all Orders are subject to availability of the relevant products. If the order has been processed, and funds withdrawn, prior to knowledge of stock unavailability, we will provide a full refund of all monies paid to us in relation to the cancelled Order.  Creative Lighting Solutions does not accept any liability for any losses you may suffer as a result of any acceptance or rejection.

Changes & Cancellations

Any changes to the Order may only be made with our approval.

Cancellation or variation requests are to be submitted in writing within 24 hours of order.

Requests will be processed in accordance with the Competition and Consumer Act 2010.

Cancellations of custom or modified items will not be accepted once production has commenced.

Quotations

All pricing is as per the quotation supplied, with the validity date specified on the document (or otherwise for a period of thirty (30) days). However, we reserve the right to alter the quote within the validity period due to circumstances such as, but not limited to:

• Required quantities varying from those originally indicated

• Significant & sudden change of price from our supplier

• Adverse exchange rates

• A significant and sudden change in import & local freight costs (due to weather events, interruptions in transportation, social or political unrest) or 

• Any other events in the Company’s sole & absolute discretion

Clerical errors or omissions are subject to corrections including without limitation, computer or system errors, which result in incorrect pricing. If we identify an error, we will immediately inform you & provide the corrected pricing. 

 

Product Disclaimers

Subject to Australian Consumer Law, by purchasing any products from our Website, you agree and acknowledge that:

- the products may not be suitable to your specific scenario – we recommend consulting with our team and your electrician, as well as acting on any information or material made available to you via the Website;

- Some of our products are handmade and/or hand finished. Due to the materials and processes used in the creation of these products, slight variations in appearance (including colour, form, and finish) may occur. Such variations are normal and will not be considered defects or grounds for return.

-Similarly, some materials, such as brass, copper, bronze and galvanised steel will age over time. The results of this are unique to the material, and part of its charm. These characteristics are not a fault, and returns will not be accepted for changes in appearance.

- The colours and finishes of the products displayed on the Website are representative only and may differ from the actual products. We cannot guarantee that your computer monitor's display of any colour will be accurate.

- Products should be maintained in accordance with the care instructions provided. You acknowledge that adhering to these care instructions is essential to properly care for and maintain the life of products purchased from us

Indirect Loss

To the extent permitted by law, the Creative Lighting Solutions shall not be held liable for any indirect or consequential loss, including loss of profit, whether arising from delays, non-delivery, defective or faulty materials or workmanship, negligence, or any act, omission, or conduct by Creative Lighting Solutions.

Terms of Service

Overview

The Creative Lighting Solutions website, located at creativelightingsolutions.com.au is owned, controlled and operated by Creative Lighting Solutions (ACN 159 725 130) (Creative Lighting Solutions, we, our, and/or us). Access to and use of the Website, or any of its associated Products or Services, is provided by Creative Lighting Solutions.

Please read these terms of use (Terms) carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

By placing an order via the Website (Order), you are offering to purchase the products on and subject to these Terms.

Modifications to the Service or Prices

You acknowledge that we may, in our sole discretion and without notice, vary, modify or discontinue, temporarily or permanently, any or all of the Website or the Service and you agree that we are not liable to you or any third party for such variation, modification or discontinuance.

Prices for our products are subject to change without notice.

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

Personal Information 

Your submission of personal information through the store is governed by our Privacy Policy (link).

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains

typographical errors, inaccuracies or omissions that may relate to product descriptions,

pricing, promotions, offers, product shipping charges, transit times and availability. 

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Third-Party Links

Certain content, products, and services offered through our Service may include materials from third parties. Links to third-party websites on this site may direct you to external sites that are not affiliated with us. We are not responsible for reviewing or evaluating the content or accuracy of these third-party materials and do not warrant or accept any liability or responsibility for any third-party materials or websites, or for any other goods, services, or offerings from third parties.

We are not liable for any harm or damages arising from the purchase or use of goods, services, resources, content, or any other transactions conducted via third-party websites. Please carefully review the third-party’s policies and practices and ensure you fully understand them before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

Prohibited Uses

Any distribution, modification, or revision of the information on this site is prohibited without the prior written consent of Creative Lighting Solutions, and any necessary third parties. 

Posting any material that could be deemed threatening, unlawful, defamatory, pornographic, obscene, or profane may constitute a criminal offense or violation of the law.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee or warrant that your use of our service will be uninterrupted, timely or error-free.  You acknowledge that, from time to time, we may suspend or discontinue the service for indefinite periods, or cancel the service at any time, without prior notice.  You expressly agree that your use of, or inability to use, the service is at your own risk. 

Under no circumstances shall Creative Lighting Solutions, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be held liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages, including but not limited to lost profits, revenue, savings, data loss, replacement costs, or any other similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise, resulting from your use of the service or any products acquired through it, or for any other claim related to your use of the service or any product. This includes, but is not limited to, any errors or omissions in content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if we have been advised of the possibility of such damages.

Since some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.

Indemnity

You agree to defend, indemnify and hold harmless us, our officers, directors, employees, agents, subcontractors, licensors, and suppliers, from and against all claims, actions, demands, liabilities and settlements, including, without limitation, reasonable legal and accounting fees, arising in connection with your use of the Website or the Service or resulting from, or alleged to result from, your breach of these Terms and Conditions, or your use of the Website or the Services.

Severability

Should any provision of these Terms of Service be found to be unlawful, void, or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law. The unenforceable portion will be deemed severed from these Terms of Service, and such a determination will not impact the validity or enforceability of the remaining provisions.

Licence to Use the Content on the Website

You acknowledge that the Website, the Service, and all related content are protected by copyright and may also be subject to other intellectual property rights (Intellectual Property Rights)

We grant you a limited, non-transferable license to access and use the Website and the Service solely for your personal, non-commercial use and for the purposes outlined here.

We (or our licensors) retain all rights, title, and interest in and to the Website, the Service, and all related content. Nothing you do on or in relation to the Website, the Service, or any related content will transfer any Intellectual Property Rights to you, nor, except for the license granted in the above paragraph, will you be licensed to exercise any Intellectual Property Rights.

Except as permitted by these terms and conditions, you are expressly prohibited from reprinting or electronically reproducing the Website, the Service, or any related content, in whole or in part, for any other purpose, unless you have obtained prior written consent from us. If you wish to obtain such consent, please contact us at info@creativelightingsolutions.com.au 

Subject to applicable law, we reserve the right to revoke the permissions granted above at any time. We may, at our sole discretion, suspend or deny your access to all or any portion of the Website or the Service without prior notice.