Privacy Policy
Your privacy is important to us, and we are committed to safeguarding your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you interact with our website, products, and services.
By accessing our website or engaging with us, you acknowledge that you have read and understood this Privacy Policy, and you agree to the way we handle your personal information as outlined in this document.
We are committed to being transparent about how your data is used and ensuring it is handled securely and responsibly. If you have any questions or concerns about this policy or how your personal information is managed, please contact us at info@creativelightingsolutions.com.au
What do we do with your personal information?
The information you provide to complete your order is used exclusively for that purpose. Personal details collected during the sales process, such as your name, address, and email, will only be shared with partners or third parties involved in fulfilling the order (such as courier services or suppliers of custom-made items).
When you browse our store, we automatically receive your computer’s internet protocol (IP) address. This helps us gather information about your browser and operating system to improve your experience.
Email marketing (if applicable): With your consent, we may send you emails regarding our store, new products, and other updates
We take the security of your personal information seriously and store it in a secure environment. Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
Consent - How do you get my consent?
When you provide personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or process a return, we imply that you consent to us collecting and using that information solely for the specific purpose at hand.
For any secondary purposes, such as marketing, we will either ask for your explicit consent or offer you an option to opt out
Should you change your mind, you can withdraw your consent for us to contact you, or for the continued collection, use, or disclosure of your information, at any time by reaching out to us at info@creativelightingsolutions.com.au or mail us using the details below:
Creative Lighting Solutions
5/21-23 Tasman Way
Byron Bay, NSW 2481
Disclosure
Unless you’ve given consent or it’s needed to fulfill the purpose for which you provided the information, we may disclose personal details to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to protect our rights.
Third-Party Services
Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary for them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment processors, have their own privacy policies regarding the information we are required to share with them for purchase-related transactions. We recommend reviewing their privacy policies to understand how your personal information will be handled by these providers.
Once you leave our store's website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or the Terms of Service of our website.
By clicking on links within our store, you may be redirected to external sites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
Additionally, our store uses Google Analytics to help us understand who visits our site and which pages are being viewed.
Security & Payments
We take all precautions and adhere to industry best practices to safeguard your personal information, ensuring it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately.
Payments for online orders are processed securely through the 'Stripe' payment platform, which is certified as PCI Service Provider Level 1 – the highest level of certification in the payments industry. Stripe uses best-in-class security practices to maintain a high level of security. As part of these security practices, all card numbers are encrypted and stored using AES-256 encryption, with decryption keys kept on separate machines.
Changes to this Privacy Policy
We reserve the right to update this privacy policy at any time, so we encourage you to review it regularly. Any changes or updates will take effect immediately upon being posted on the website. If we make significant changes to this policy, we will notify you here to ensure you are aware of what information we collect, how we use it, and under what circumstances, if any, we share or disclose it.
In the event that our store is acquired or merged with another company, your information may be transferred to the new owners to enable us to continue providing products to you.
Further Information
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website at www.privacy.gov.au.