Shipping & Returns

We strive to process and dispatch all Orders within the timeframe indicated on the product listing on our Website, subject to stock availability at the time the Order is placed. We appreciate your patience, as processing times may vary—particularly during periods of high order volume.

If you require your Order by a specific date, please contact us at info@creativelightingsolutions.com.au, and we will make every effort to accommodate your request. However, by doing so, you acknowledge that we are not liable for any delays in the dispatch of your Order. 

By placing an Order, you acknowledge that it is your responsibility to provide accurate delivery details. If incorrect information is supplied, you agree that any resulting redelivery fees will be your responsibility.

If you instruct that the Goods be delivered to an unattended location (Authority to Leave), the Goods shall be left at your sole risk.

We make every effort to dispatch your Order within the timeframes provided. However, any dates or time periods we give for processing and shipping (whether in these Terms or elsewhere) are estimates only and may be subject to change. You acknowledge that we are not liable for any Loss you may incur if your Order is not processed or delivered within the estimated timeframe. We will notify you via email if there are any significant processing or delivery delays in relation to your Order 

Currently we offer shipping only within Australia, however may be able to facilitate international orders with customers  responsible for organising their own freight. For international enquiries, please [contact us].

Orders are shipped via StarTrack Road Express and other suitable delivery partners as determined by us. You are responsible for paying shipping costs unless complimentary shipping is offered by us. Shipping cost is calculated at checkout.

We kindly ask that you inspect all products upon delivery to ensure they are correct and free from faults or defects. If requested by the delivery agent, please note any visible damage on the delivery docket before signing. If you believe your Order has been lost during transit, please email us at info@creativelightingsolutions.com.au 

Title & Risk

Ownership of and title to Goods, is retained by us and will not pass to you until payment in cleared funds is received by us in full. To the extent permitted by law, all risk of loss or damage to the product(s) passes to you when the Order is delivered to you at your nominated delivery address. 

If you instruct that the Goods be delivered to an unattended location (Authority to Leave), the Goods shall be left at your sole risk.

Returns

Change of Mind

Please be sure to choose your items carefully, ensuring you check that you have selected the correct finish, size, quantity and other relevant specifications, as we do not offer refunds for returns due to ‘change of mind’ or incorrect selection.

At our discretion, we may make exceptions for stocked items. These returns will be subject to the following conditions:

• Goods will be subject to a 30% restocking fee, with the balance provided as store credit

• Return requests must be submitted within 14 days of delivery

• Goods must not be installed, and their original packaging undamaged

• Return shipping must be organised by the purchaser, at their own expense

If you are unsure of the finish, size or quantity required, our team is more than happy to assist before you commit to an order.

Damaged Products

If your items arrive damaged, we are here to help. Please contact our team within 7 days at info@creativelightingsolutions.com.au, providing a clear description with images of the product and the box so we can promptly resolve this.

For goods that have been damaged in transit, we will offer you a replacement part or full replacement. In the event that we are unable to fulfil this, we will offer you a full refund. 

Kindly refrain from installing damaged products, as we are unable to accept returns if the item has been installed. Damaged items will be collected for inspection unless otherwise advised

Incorrect Products

While we take care to ensure correct items are dispatched, should you identify any discrepancies between the items you ordered and those you received, kindly refrain from installing the product(s) and contact us right away to allow us to arrange a suitable resolution. 

Please provide a clear description with images of the product received.

Faulty Items

If you find that a product is faulty before or after it has been installed, and your order is still within the manufacturer’s warranty period, we can assist you with the warranty process.

Our products come with guarantees that cannot be excluded under Australian Consumer Law. We warrant that any products purchased on or through the Website will be free from defects in workmanship and materials for a period of 12 months (or other such period noted on the product listing or manufacturer’s specification sheet) from the date of delivery of the products (Warranty Period). 

Additionally, some products may list a warranty for non-electrical parts, such as a non-corrosion warranty on the body of the light. This warranty will be effective from the date of delivery, provided you adhere to the care instructions and install the lights in a suitable environment.

Any products deemed to be faulty are handled in accordance with the supplier or manufacturer’s warranty policy. Suppliers retain the right to repair or replace faulty or damaged goods prior to issuing any refunds.

Should the fault arise from improper usage or installation, rather than a manufacturing defect, we will not offer a replacement or refund. If a replacement is necessary, a new product must be ordered.

Sale/Clearance Items

All sales are final, and items are sold as described. We do not accept requests for changes of mind, returns, exchanges, or refunds on sale items under any circumstances, unless the items are damaged or faulty upon receipt.