We are open from 9 am to 4 pm, Monday to Friday.

You can reach out to our team via phone on (02) 6680 7007, email us at info@creativelightingsolutions.com.au, or use our simple contact form on our Contact Us page.

Yes! Our showroom is open for walk-ins from 9 am–4 pm. If you are seeking in-depth advice or want to discuss plans, we recommend booking a slot via our Lighting Consultations page to secure dedicated time with one of our expert consultants.

We wish! Given the size of our collection, we are unable to display every fitting. However, we do showcase items from most of our international and local brands and have material and finish samples on hand for you to view.

You can always pop into the showroom! You can look for the ‘on display in our showroom’ tag on the product listing, or don’t hesitate to reach out to our team to check. If we don’t have that specific item, we often have another fitting from the same collection or manufacturer so you can get a feel for the finish or material.

Our reach extends much further than the products listed on our website. If you are looking for a specific product, or have an inspiration image you love, feel free to send us an email. We are often able to source unique fittings for your project.

Absolutely. Our lighting consultations are complimentary and carry no obligation. As your project partner, we offer tailored guidance to translate your aesthetic goals into a stunning, functional scheme, ensuring you move from concept to installation with complete confidence. Book a Lighting Consultation here

Of course! Please don’t hesitate to reach out if you would prefer to place an order via email or phone.

Phone: 02 6680 7007
Email: info@creativelightingsolutions.com.au

Any changes or cancellation requests must be submitted in writing within 24 hours of placing your order and are subject to our approval. Please note that cancellations of custom or modified items will not be accepted once production has commenced.

We accept payment via Visa, Mastercard, American Express, and PayPal through our website. If you would prefer to pay via bank transfer, please email us for a pro forma invoice.

Yes, we ship across Australia using trusted express services like Star Track Express and TNT Road Express, or via our reliable partner warehouses’ courier services.

Currently, we only offer shipping within Australia. However, if you are based overseas, you are more than welcome to reach out, as we are happy to facilitate orders where you organise your own freight.

Shipping costs will be calculated at checkout based on your location and the size of the consignment.

Delivery times vary significantly based on the product’s origin. The estimated lead time is listed on each individual product page. Because we manually process all orders, should a product's lead time differ from what is shown, a team member will contact you immediately to confirm the lead time is acceptable before processing the order.

To optimise efficiency, some products may be shipped directly from our suppliers’ warehouses. If your order contains items with largely different lead times, you are more than welcome to request a split delivery.

Of course, we can assist with revising shipping addresses for any order that has not yet been dispatched.

We ask that you choose your items carefully, ensuring you check the finish, size, quantity, and other relevant specifications. We do not offer refunds for returns due to ‘change of mind’ or incorrect selection. Please see our full returns policy in our [Terms and Conditions here].

If you receive damaged goods, please notify us within 7 days via email to info@creativelightingsolutions.com.au with images of the damaged product and its packaging. If the goods were damaged in transit, we will promptly offer you a replacement part or a full replacement. If we are unable to fulfil this, we will offer a full refund.

While we take care to ensure all orders are correct prior to dispatch, if there has been an error, please contact us via email immediately. To assist in a swift resolution, please send through an image of the product received and of the shipping label.

Our full returns policy can be found in our [Terms and Conditions here].

All our suppliers provide a minimum warranty of 12 months on their products, with many offering extended warranties ranging from 5 to 25 years (particularly for anti-corrosion protection).

You can trust us to work closely with you and our partners to swiftly resolve any problems that may occur. Please note that each brand has its own specific warranty terms and conditions.

Absolutely! Upon dispatch of your order, you will receive a shipping confirmation with tracking details so you know exactly when to expect delivery. For split deliveries, you will receive a confirmation and tracking details for each consignment. You are always welcome to contact us at any point should you have questions regarding your delivery status.

Yes, as your specialist project partner, we offer competitive trade pricing and volume discounts. Our pricing is structured strictly according to manufacturer recommendations, we never inflate our retail prices. This ensures your trade discount is a true trade discount, reflecting current market competitiveness.

We welcome you to fill out our Trade Application Form. Once reviewed, our team will reach out to confirm your trade customer status. You are welcome to forward your wish list to us directly from the website, or contact us via email for any specific queries.

Certain product listings may not display pricing either at the manufacturer’s request or due to sourcing from international ranges where the pricing of materials and freight can fluctuate. Pricing enquiries can be submitted directly on the product listing, or please don’t hesitate to get in touch with our sales team.

Yes. All products we supply, including those from our international partners, are professionally wired and certified to meet Australian standards.

‘Lead time’ refers to the estimated period for preparation, processing, and delivering your fitting. As we source our products from a wide range of local and international suppliers, delivery times can vary significantly. To assist with your selection, all product listings showcase an estimated lead time.