We'd love to hear from you
Have a question? You might find the answer in our FAQs below. If not, we’d love to hear from you, just fill out the form and our team will be in touch.
Frequently asked questions
Here are some of the most common questions we receive about our products, services, and processes. If you don’t see your question answered here, feel free to get in touch, we’re always happy to help.
Shipping & Returns
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Trade Customer
Yes, we offer competitive trade pricing and volume discounts. Our pricing is structured strictly according to manufacturer recommendations, we never inflate our retail prices. This ensures your trade discount is a true trade discount, reflecting current market competitiveness.
We welcome you to fill out our Trade Application Form. Once reviewed, our team will reach out to confirm your trade customer status. You are welcome to forward your wish list to us directly from the website, or contact us via email for any specific queries.
Visit Our Byron Bay Showroom
Come see our lighting collections in person at our Byron Bay showroom and warehouse, open Monday to Friday, 9am–4pm.
Whether you're a homeowner, designer, or trade client, our team is here to help you find the right solution for your project. For detailed consultations, we suggest getting in touch ahead of your visit to ensure availability.